1. Return window
A return request must be made within 7 days after delivery. Keep the order reference and delivery record so the purchase and return window can be verified.
2. Standard return eligibility
For a standard change-of-mind return, the item must be:
- unused, unaltered, and free from customer-caused damage;
- complete with all parts, accessories, instructions, and supplied materials;
- in its original packaging when reasonably possible; and
- identifiable from the order reference and product details.
Opening outer delivery packaging only to inspect the item does not by itself make an otherwise eligible item used.
3. Items that are not eligible
A standard change-of-mind return is not available for used, altered, incomplete, or customer-damaged items; personalized items; items clearly marked final sale before purchase; or opened consumable materials that cannot be safely resold. These exclusions do not apply when a non-waivable legal remedy is available for a defective, damaged, or misdescribed item.
4. Starting a return
Do not send a return to an address found on product packaging or an unrelated website. A return authorization and the designated return destination must be issued before the item is shipped.
Start a return by emailing [email protected].
A return request should include:
- the order reference and purchaser email address;
- the product, selected option, quantity, and delivery date;
- the reason for return; and
- clear photos of the item, shipping label, and packaging when the delivery was damaged or incorrect.
Remove unrelated personal information from photographs and never include payment credentials.
5. Return shipping and original delivery charges
For an eligible change-of-mind return, the customer is responsible for return shipping and the original standard delivery charge is not refundable. Use a trackable service and retain the receipt until the return is completed.
When an item arrives damaged, defective, or different from what was ordered, reasonable authorized return shipping is covered and the applicable original delivery charge is refunded. Do not purchase return postage for that type of claim until instructions are issued.
The restocking fee for an eligible return is none.
6. Inspection and refunds
A returned item is inspected for identity, timing, condition, and completeness. After a return is approved, the refund is issued to the original payment method within 10 business days. Banks and payment providers may need additional time to post the credit.
If an item does not meet the stated conditions, the refund can be reduced or declined to the extent permitted by law. The reason will be provided with the assessment.
7. Exchanges
Direct exchanges are not guaranteed. The clearest way to obtain a different product or option is to complete an eligible return and place a separate order, subject to current price and availability.
8. Order changes and cancellations
Order changes and cancellations are not guaranteed after submission. If an order has already entered fulfillment or shipped, the eligible item must follow this return process. If an order is canceled before shipment, amounts collected for the canceled items and their associated shipping charges are refunded.
9. Consumer rights
This policy is in addition to rights and remedies that cannot be excluded under applicable consumer law. Where those rights provide a more favorable remedy, they take priority over the standard change-of-mind rules above.